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Aisoco


			
				
					
						
						
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    <title>Return & Refund Policy</title>
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        <!-- 标题 -->
        <h1 class="text-sm md:text-xl md:text-4xl font-bold mb-8">
          <span class="lang-en">Return & Refund Policy</span>
          <span class="lang-zh hidden">退货退款政策</span>
        </h1>

        <!-- 内容 -->
        <div class="prose prose-lg text-xs md:text-sm md:text-xl max-w-none">
          <!-- 英文版本 -->
          <div class="lang-en">
            <p class="text-gray-600 mb-6 text-sm md:text-xl">
              <strong>Effective Date:</strong> September 16, 2025
            </p>

            <section class="mb-8">
              <h2 class="text-sm md:text-xl font-semibold mb-4">
                1. Introduction and Acceptance
              </h2>
              <p class="mb-4">
                This Return and Refund Service Agreement ("Agreement") governs
                the terms and conditions under which users of the BandhuBuy
                mobile application ("the Platform") may return purchased goods
                and receive refunds. By using the BandhuBuy Platform and its
                services, you ("User," "you," "your") acknowledge that you have
                read, understood, and agree to be bound by this Agreement.
                BandhuBuy ("we," "us," "our") operates as a group buying
                e-commerce platform.
              </p>
              <p>
                If you do not agree to these terms, please refrain from using
                the Platform's services for purchases.
              </p>
            </section>

            <section class="mb-8">
              <h2 class="text-sm md:text-xl font-semibold mb-4">
                4. Conditions for Returns and Refunds
              </h2>

              <h3 class="text-sm md:text-xl font-semibold mb-3">
                4.1 Eligibility Criteria
              </h3>
              <p class="mb-4">
                Users may be eligible for a return and refund under the
                following circumstances:
              </p>
              <ul class="list-disc pl-6 space-y-2 mb-4">
                <li>
                  <strong>Product Defects or Quality Issues:</strong> The
                  product received is damaged, defective, faulty, or not in
                  working condition upon arrival.
                </li>
                <li>
                  <strong>Incorrect Product:</strong> The product delivered does
                  not match the description on the product listing page.
                </li>
                <li>
                  <strong>Wrong Quantity:</strong> The delivery contains fewer
                  items than ordered.
                </li>
                <li>
                  <strong>Missing Parts or Accessories:</strong> The product is
                  delivered without all included parts, components, or
                  accessories as advertised.
                </li>
                <li>
                  <strong>Group Buying Failure:</strong> The group buying
                  activity does not reach the required number of participants
                  within the specified time frame.
                </li>
                <li>
                  <strong>Seller Cannot Fulfill Order:</strong> The seller is
                  unable to ship the product after a successful group.
                </li>
              </ul>

              <h3 class="text-sm md:text-xl font-semibold mb-3">
                4.2 Timeframe for Initiation
              </h3>
              <ul class="list-disc pl-6 space-y-2 mb-4">
                <li>
                  <strong>For Physical Goods:</strong> Return requests must be
                  initiated within 7 calendar days from the date of delivery
                  confirmation.
                </li>
                <li>
                  <strong>For Group Failure:</strong> Refunds for unsuccessful
                  groups are processed automatically upon group expiration.
                </li>
              </ul>

              <h3 class="text-sm md:text-xl font-semibold mb-3">
                4.4 Non-Returnable Products
              </h3>
              <p class="mb-4">
                Certain product categories are generally not eligible for
                return:
              </p>
              <ul class="list-disc pl-6 space-y-2">
                <li>Perishable Goods: Fresh and processed foods, beverages</li>
                <li>
                  Personal Care & Health Products: Cosmetics, skincare items,
                  medicines
                </li>
                <li>
                  Digital Goods & Software: Downloaded software, electronic
                  vouchers, gift cards
                </li>
                <li>Customized/Made-to-Order Products</li>
              </ul>
            </section>

            <section class="mb-8">
              <h2 class="text-sm md:text-xl font-semibold mb-4">
                5. Return and Refund Process
              </h2>

              <h3 class="text-sm md:text-xl font-semibold mb-3">
                5.1 Initiating a Return Request
              </h3>
              <ol class="list-decimal pl-6 space-y-2 mb-4">
                <li>Log in to your BandhuBuy account</li>
                <li>Navigate to "My Orders" section</li>
                <li>Select the order containing the item you wish to return</li>
                <li>Click on "Return Item" or "Request Return"</li>
                <li>Select the appropriate reason for return</li>
                <li>
                  Provide clear description and upload supporting evidence
                </li>
                <li>Submit your return request</li>
              </ol>

              <h3 class="text-sm md:text-xl font-semibold mb-3">5.4 Refund Processing</h3>
              <p class="mb-4">
                Refunds will be initiated after the returned item is received
                and inspected. Please allow 7-14 business days for the refund
                amount to be reflected in your account after approval.
              </p>
            </section>

            <section class="mb-8">
              <h2 class="text-sm md:text-xl font-semibold mb-4">
                13. Contact Information
              </h2>
              <p class="mb-4">
                For any questions regarding this Agreement or the return and
                refund process, please contact us at:
              </p>
              <ul class="list-disc pl-6 space-y-2">
                <li><strong>Email:</strong>support@aisoco.net</li>
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                <li>
                  <strong>Address:</strong> [59,LOBBYEK SHOPPING COMPLEX,2ND FLOOR,PAHARTALI,CTG]
                </li>
              </ul>
            </section>
          </div>

          <!-- 中文版本 -->
          <div class="lang-zh hidden">
            <p class="text-gray-600 mb-6">
              <strong>生效日期：</strong> 2025年9月16日
            </p>

            <section class="mb-8">
              <h2 class="text-sm md:text-xl font-semibold mb-4">1. 介绍和接受</h2>
              <p class="mb-4">
                本退货退款服务协议（"协议"）规定了Aisoco移动应用程序（"平台"）用户退货和获得退款的条款和条件。通过使用Aisoco平台及其服务，您（"用户"、"您"、"您的"）确认您已阅读、理解并同意受本协议约束。Aisoco（"我们"、"我们的"）作为团购电商平台运营。
              </p>
              <p>如果您不同意这些条款，请不要使用平台的购买服务。</p>
            </section>

            <section class="mb-8">
              <h2 class="text-sm md:text-xl font-semibold mb-4">4. 退货退款条件</h2>

              <h3 class="text-sm md:text-xl font-semibold mb-3">4.1 资格标准</h3>
              <p class="mb-4">在以下情况下，用户可能有资格退货和退款：</p>
              <ul class="list-disc pl-6 space-y-2 mb-4">
                <li>
                  <strong>产品缺陷或质量问题：</strong
                  >收到的产品在到达时损坏、有缺陷、故障或无法正常工作。
                </li>
                <li>
                  <strong>错误产品：</strong
                  >交付的产品与产品列表页面上的描述不符。
                </li>
                <li><strong>数量错误：</strong>交付的商品数量少于订购数量。</li>
                <li>
                  <strong>缺少零件或配件：</strong
                  >产品交付时缺少广告中包含的所有零件、组件或配件。
                </li>
                <li>
                  <strong>团购失败：</strong
                  >团购活动在指定时间内未达到所需参与人数。
                </li>
                <li>
                  <strong>卖家无法履行订单：</strong>成功成团后卖家无法发货。
                </li>
              </ul>

              <h3 class="text-sm md:text-xl font-semibold mb-3">4.2 发起时间框架</h3>
              <ul class="list-disc pl-6 space-y-2 mb-4">
                <li>
                  <strong>实物商品：</strong
                  >退货请求必须在确认收货日期后7个日历日内发起。
                </li>
                <li>
                  <strong>团购失败：</strong
                  >不成功团购的退款在团购到期时自动处理。
                </li>
              </ul>

              <h3 class="text-sm md:text-xl font-semibold mb-3">4.4 不可退货产品</h3>
              <p class="mb-4">某些产品类别通常不符合退货条件：</p>
              <ul class="list-disc pl-6 space-y-2">
                <li>易腐商品：新鲜和加工食品、饮料</li>
                <li>个人护理和健康产品：化妆品、护肤品、药品</li>
                <li>数字商品和软件：下载软件、电子券、礼品卡</li>
                <li>定制/按订单制造的产品</li>
              </ul>
            </section>

            <section class="mb-8">
              <h2 class="text-sm md:text-xl font-semibold mb-4">5. 退货退款流程</h2>

              <h3 class="text-sm md:text-xl font-semibold mb-3">5.1 发起退货请求</h3>
              <ol class="list-decimal pl-6 space-y-2 mb-4">
                <li>登录您的Aisoco账户</li>
                <li>导航到"我的订单"部分</li>
                <li>选择包含您要退货商品的订单</li>
                <li>点击"退货"或"申请退货"</li>
                <li>选择适当的退货原因</li>
                <li>提供清晰描述并上传支持证据</li>
                <li>提交您的退货请求</li>
              </ol>

              <h3 class="text-sm md:text-xl font-semibold mb-3">5.4 退款处理</h3>
              <p class="mb-4">
                退款将在收到并检查退货商品后发起。批准后请允许7-14个工作日退款金额反映在您的账户中。
              </p>
            </section>

            <section class="mb-8">
              <h2 class="text-sm md:text-xl font-semibold mb-4">13. 联系信息</h2>
              <p class="mb-4">
                如果您对本协议或退货退款流程有任何疑问，请联系我们：
              </p>
              <ul class="list-disc pl-6 space-y-2">
                <li><strong>邮箱：</strong> returns@aisoco.ai</li>
                <li><strong>电话：</strong> +1 (555) 123-4567</li>
                <li><strong>地址：</strong> 旧金山创新路123号，CA 94107</li>
              </ul>
            </section>
          </div>
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